What to expect from Dultex
Our 10-year guarantee provided on all work sums up our attitude, the quality of our workmanship and exactly what you can expect from us as a business. Here is how a typical resin quote and installation goes from start to finish so you know what to expect from how we work.
Customer Satisfaction Guaranteed
We operate on a free no-obligation quotation, no pressure basis, taking the time to understand your needs and the potential project that you’re looking for us to undertake.
Whether it’s our specialist resin bound driveways, paths and patios, our block paving, tarmac and concrete installations, or our vast array of property maintenance and exterior property construction services, we aim for customer satisfaction guaranteed.
Upon accepting your quotation we request 50% deposit upfront followed by the final 50% when your project is complete to your satisfaction.
New Legislation Calls for Permeable Driveways
New rules and legislation for home driveways and outdoor surfaces are soon coming into effect. Impermeable surfaces such as block paving, concrete and tarmac will be subject to planning permission and may even risk additional surcharges.
The answer?
Additional drainage systems or choosing permeable driveways, pathways and patios.
Meet the team during your free survey
Our experienced, reliable team will meet you at your property to discuss and carry out a free survey of the site. This gives you the opportunity to learn more about our work, the process and for us to be able to provide your free no-obligation quote.
During the survey we will be analysing your property and taking into account a variety of factors that could affect the proposed job. We will be assessing the existing ground type, whether drainage is adequate or additional needs are required, and take into account your ideas for styles, shapes and designs.
We’ll have an open, friendly discussion with you based on what we think can be achieved in line with your ideas and vision, while offering our advice on what is most cost-effective and the realities of the project. We won’t say something can be achieved if it can’t, but if it can, we’ll make sure we achieve it to the highest standard and at a competitive price.
Accepting your quote and setting a timeline
You’ve chosen us to carry out your dream driveway, pathway or exterior property overhaul – thank you. At this point we’ll discuss with you a realistic timeframe for us to be able to start the project, and an estimate on how long it will take for us to complete.
We’ll then discuss finer details, and will return for a further more in-depth survey if required, while also carrying out a risk assessment for the team.
It’s all in the preparation
How many times have you heard that in various lines of work? It’s because it’s true! A quality finish on any resin driveway, path or patio installation, or any type of exterior property work, is only as good as the initial existing surface that it is installed upon.
We take the time to ensure all existing surfaces are clean, free from contamination and that excavation and groundwork repairs are carried out to a suitable finish in order to achieve the results that meet your high expectations.
Resin installation
Once the groundworks have been completed, drainage has been taken care of if required, and all the necessary preparation has been carried out to suitable standards, the sub base is then laid in accordance to the specification outlined in the original quotation.
After this, the real transformation begins. Now that the sub-base is perfected it’s time to mix your chosen aggregate and our specially formulated resin to be able to lay on top and create that smooth, picture-perfect finish. You’ll be able to see the mixture before installation to make sure you’re still happy with your selection – our team of experts will advise you on how different it can look in a small batch versus on a larger scale.
Our experienced team will ensure your resin and aggregate mixture is laid uniformly and adheres to the correct depths stipulated by manufacturers to ensure a quality finish that stands the test of time.
Constant communication throughout the job
Throughout the whole job, we understand that you’re going to have questions. As easy as it is for us to say ‘trust in the process’, we understand that when you’re watching your home go through some drastic changes, that it can be difficult. We’re here to reassure you throughout the entire job and answer any questions you may have, however many times you may have them!
Job Done
When your resin driveway, path or patio is complete we’ll cordon off the area and advise you not to walk on the surface for at least 12 hours. Vehicles must wait a further 60 hours minimum (we recommend three days total starting from the day after installation).
All clean up is carried out so that your property looks like nobody was ever there.
After this, we’ll check back in with you to make sure the finish is as it should be, and that you’re entirely satisfied with the final result.